I purchased ASPCA Pet Insurance for my 5 year old rescue cat that we adopted in May. Little did I know how quickly it would come in handy.
When I took her in to the vet because she was lethargic, it was determined that she needed dental work. On her pre op visit, the vet heard a heart murmur. She needed to have an ultrasound to test the functioning of her heart in order to be cleared for anesthesia. She was cleared to have the dental work and she needed to have a tooth pulled.
I filed the claims electronically, and was kept informed of the status of the claims along the way.
Once the claims were processed, I received payment in a prompt manner.
One of the deciding factors for me in choosing this insurance was the excellent customer service from ASPCA that I received when shopping around.
That excellence in customer service has followed through in the processing of claims and the follow up service I received after the claims were processed when I received a phone call from a rep asking how my cat was doing.
I would highly recommend ASPCA Pet Insurance.