I decided on Pet Plan after a bad experience with another company. I have had two claims so far- the first was paid fairly and promptly; the second is pending (they are requesting complete records). So far so good. But I am concerned that although their website makes a big deal about "covering your pet for life" the actual written contract states that the policy can be cancelled at any time for any reason. I have talked to them 3 times about this discrepancy and 3 times have been promised a letter that would state " the policy will only be cancelled for non-payment or fraud"; I have yet to receive the communication. I know the dog's exact age but my cats are rescue; the ages given are of course the vets best estimate. I am now concerned given the above review. What have others done about the discrepancy between the promises and the contract? And what happens when you don't know the exact age of a pet?
Age of Pet