Submitted my first claim with no bad feedback from any of the reps I Had dealt with. All were very professional AND VERY HELPFUL! Submitted my claim followed the process on the webafter just over two weeks deciced to call them to get an update when the operator saw that my claim had not gone through she was able to expedite the matter and within the week had my check in hand. I am glad as of now that we decided t go with the pet insurance and it was an ease of mind knowing that I got almost all ofmy submitted bill back! Oh by the way my lab hadan ACL injury....