I enrolled with VPI as soon as I adopted Shadow from the shelter. The claim forms are filled in with the basic information and the rest is simple to fill out. Claims are addressed and reimbursed in a timely manner. I had a question about my claim and it was answered quickly via email. Like anything, read the information before signing up. There are various pet insurance companies, make the best decision for you and your pet. For us, it is a great company.