We have had Nationwide’s pet insurance for 2 years for two rescues. In general, they have been responsive to claims. Our first year, we made much use of the insurance due to re-occurring ear infections (due to poor practices of our prior groomer) and some other issues which come from new dog owners with a senior rescue. We had a few issues with claims, but were able to get them straightened out. I like the service overall b and it brings peace of mind. Pending potential rate increases that no longer work in the budget, we plan to continue on this plan.