Comet, our yellow lab, came down with a severe bladder infection. The first vet we took him to was unable to cure his problem after two visits and twenty days of antibiotics. The second vet put him on a different medication and he was cured in ten days. ASPCA covered the expenses from both vets within the plan coverage. After submitting the expenses we received a check in very short order. Comet is the third dog we have insured with this company. Every representative I have worked with over the past few years has been knowledgeable, very pleasant to talk to, and they made me feel like a valued customer. They always followed through and called me after each time we made a claim to make sure Comet was doing well, that we are happy with the claim process, and if there were any questions we may have. Having ASPCA coverage on Comet gives us a great deal of comfort and peace of mind.