Straightforward Claims Process and Excellent Customer Service

Out of 10

I recently took our 5 yr old Newfoundland to our vet for a variety of issues: his back leg trembled and he was not putting full weight on it, he had a small growth on his gums and he needed to have his teeth cleaned. I called Pets Best before going to the vet and the customer service rep told me that the vets report needed to be very detailed, including notes and codes for all procedures. Even the anaesthesia was broken down into how much time was allotted for each procedure because the teeth cleaning is not covered under Pets Best but the other procedures were. I easily uploaded the forms to my mobile app account and within a month they had reimbursed us for $1100 of the $2000 we paid.

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Claim Amount

Mixed Breed

Age of Pet
1 - 8

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