i was not notified of my 3 dogs coverage going up by mail. Every year i get notified, this year i did not. I called them and they couldn't do anything about it. I have been a customer for 15 years pet care at first to now 24 pet watch. pet care was good, 24 petwatch is horrible. I said ok i will downsize they told me any claims in the past would not be covered because they would class it as a new policy. wow i have changed my policies in the middle of the year with no problems. Now they are saying they won't be covered for previous illnesses in the past. So i was forced to cancel all 3 policies after 15 years of paying into this company. i was just floored over this. they just put payments up without telling you. they are the worst to deal with. they don't want to pay out the money that you had to pay without a struggle.