Impossible Request

Out of 10

I filed a claim for my Gorby on 10/18 and 10/25 and it took until Dec 6 to have word on that claim, only to be told I was being denied due to lack of response for all available medical records. I sent in everything that they requested and don't understand how I'm suppose to find information that the shelter didn't give because they themselves didn't have. Even my vet faxed the file he created for her since her first visit. Does my cat or dog have to lose a limb for perfirst to live up to their claims?

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Skin problem

respiratory infection
Claim Amount
$100 - $500

American Shorthair

Age of Pet
1 - 8

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