I have a 9 month old mixed beagle breed puppy who started limping. I recently retired and he has become my best friend. I previously had a Schnoodle who required 2 expensive surgeries and has since crossed the Rainbow Bridge. This time I knew I wanted pet insurance and asked around. PetPlan came very highly recommended and I can see why! I had never filed a claim so the first time I called to do so, the CSR was extremely helpful. The second time I was a bit upset since my puppy was still limping and the vet took x-rays and indicated we may need more x-rays while he is sedated. Again, the CSR was helpful, soft spoken (since I was upset) and so very kind and courteous. In this economy, I think everyone who gets a pet should have insurance and I can't say enough good things about PetPlan. I would not hesitate to recommend them to any and all and I m so grateful this is the company I chose.