I've been paying them their premiums for 16 years and would highly recommend you shop elsewhere. They're the worst at paying claims but are masters of taking your premiums. You would think with a name like 'AKC Pet Insurance' that there would be a certain standard of excellence with their services but don't be fooled. They're borderline fraudulent and at the very least deceptive!!
The latest, they "discontinued" our current plan of $85/mo for our little Oliver for the last 11 years and took it upon themselves to replace it WITHOUT MY WRITTEN CONFIRMATION with their most expensive plan at $299/month!!! That's $3600 a year for pet insurance!!!! I've been a little sidetracked this year for obvious reasons and actually just noticed this change on my CC statement yesterday. Called them and they claim they mailed me a notice of the change which maybe they did but I'm sure many people fell into this same trap of not thoroughly looking through every piece of small print mail. Of course if you don't respond they deem that as accepting the new terms and conditions and automatically roll you into the new plan. No email, no phone call to confirm I'm accepting a 300% increase!!!! This is a Deceptive Trade Practice and I hope everyone reads this!!
Cavalier King Charles Spaniel