The experience of having a kitten that could possibly die was very scary and painful. When I called trupanion to make sure this incident was covered I talked to a wonderful woman who assured me Lucca was covered. She took the time to explain the process and didn’t make me feel stupid about what happened. Trupanions turn around for the claim was very quick and I was pleasantly surprised! You guys are awesome! I’m glad I signed up for your pet insurance.