The plan itself covers a lot more than some other companies do. I did some research and of the 10 or so sites I saw, this one was truly the best. The lady I spoke with was incredibly friendly and knowledgeable.It took less than 5 minutes to set everything up and then she was patient and answered all of my questions. I did not feel rushed like many other call center businesses can be. All things equal, at this point, I plan on staying with them for a good long time.