Healthy Paws level of customer service gets an A++. My girl tore her ACL and needed $$$ surgery. Not only did they keep the lines of communication open throughout the process, they also followed up by checking on how she was feeling. They made it the entire claim submission and reimbursement easy on us, especially during these stressful COVID times. We had our reimbursement in our hands within 1 week after surgery.
I highly recommend this pet insurance, it's peace of mind!