I have been with Pets Best since 2005 or 2006. My sweet girl (dog) turns 16 this week. She has had a lot of health issues since 2008. Pets Best has never, in all that time and hundreds of claims, never been difficult to work with. Quite the opposite, they are a pleasure to work with. They have always processed our claims quickly and never have I felt like they were trying to get out of paying for our pets care. They have taken such good care of us. I highly recommend having Pets Best Insurance for your pet, best peace of mind you could ever have!