Terrible- lied to by agent for a cat adoptee with eye issue-

Out of 10

I adopted a cat from the shelter with an eye issue and she came with 30 days free PetFirst insurance. I called to inquire about an extension because the eye issue didn’t clear up and was told very helpfully that I should extend it one or two months to make sure the coverage would be there until the eye issue cleared up. Not helpful because she failed to tell me that the insurance doesn’t cover pre-existing conditions. Never had pet insurance before; never will again. What a hook and a lie to “give” free pet insurance for 30 days with an adoption when it doesn’t cover pre-existing conditions. The only reason I signed up was because of the pre-existing condition and the agent didn’t tell me that the insurance wouldn’t cover it. Telling me to extend the insurance to cover my concern was tantamount to a lie.

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Domestic Shorthair

Age of Pet

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Posted: 03/23/2020

Hello, Cathy. We are sorry to hear of your frustrations regarding your experience with PetFirst and we see that a manager has previously spoken with you. If you have any additional questions you would like to discuss, please feel free to reach out to us directly as we are happy to assist. Thank you.