Customer service rocks

Out of 10

While claims take a while and its not exactly cheap, they completely blew me away last week. I was having an issue with filing a claim for one of my dogs and during the virus issues we are all facing, Tiffany still picked up and was polite and understanding and dealt with my issues quickly and followed through. Given that so many companies aren't even helping customers anymore, this was such a relief! I'm sold!

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Claim Amount

Mixed Breed

Age of Pet
Over 8 years

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Posted: 05/21/2020

Hi Rita, We aim to process claims as quickly as possible. All claims are assessed based on the date that we receive all of the required documentation for our team to review. We take pride in providing a great customer experience for our policyholders and are so pleased to hear your feedback. Thank you so much for sharing!

Maria, Supervisor Business Solutions, 24PetWatch Pet Insurance Programs