I was shopping for pet insurance and came across Spot. I called for a quote, and Cindy spent a lot of time going over my options and prices for my 4 dogs. When we concluded that I was interested in the policy, which has a lot of customization options, she told me she would send me the quote and I would be able to review it and further customize it as I wish. I waited, never received the quote. So I called back, the next young woman told me that it could take up to an hour to come through as they were approving it. By the next day, no quote. So I sent an email requesting the quote in case she got my email address wrong...no quote. I even attempted to go on the site and build the policy myself, but there was nothing helping me differentiate between the different levels of coverage and the quote I was getting was much higher than what Cindy told me over the phone. Apparently they are not interested in insuring my 4 dogs...so I shall continue to shop elsewhere, bummer...I liked Cindy.