I have been using Pets Best 3 months. I had gotten my puppies yearly shots with the reimbursement they state.
I felt like it took way too long for it to process, but they did send out an Email that I originally missed, apologizing for the delay. I wish I seen the Email before I gave them a negative review.
So far, everything has been great & customer service was very professional explaining to a dummy (me) how pet insurance operates.