These people are incredible. My dog had an accident and broke her leg. After a visit to the ER for a splint and her regular vet for X-rays, we were sent to an orthopedic surgeon who was going to cost $5500!! I don’t have that cash lying around, so I called at 10am and spoke with a representative, and after several emails, return calls, and transfers, they were able to pre-certify me for treatment before a 4pm surgery on the same day!!!! I was so relieved to not have to worry about how this was going to be paid for. Bless you, Customer Care Embracer - Christine Batten and Claims Adjuster - Lindsey Hagerty, for knowing how to handle a man in distress and helping me navigate this incredibly stressful day!