Review of appeal following notice exclusions of coverage

Following notice that, based on a review of our dog's medical records, certain conditions would be excluded from coverage, we requested a review of their decisions. We asked the veterinarians who treated our dog for the excluded conditions to explain in more detail what their treatment entailed and why the exclusions might be reconsidered. Embrace reviewed the case and modified the exclusions to our satisfaction. The review was done promptly and, we think, fairly. We have already recommended Pet Embrace to friends. (Didn't know about the reviews until now.)