Complete SCAM! I was only with this place for 3 months and it was an absolute nightmare.
My dog had a UTI last year and received treatment for it. She then got an allergic reaction to some food she was on and was given a steroid. This induced another UTI and was given medication and well as a powder to prevent diarrhea. I spent over $600 in this time frame and was ONLY reimbursed for $133. First I had called to see why the claim was taking SO long and they had told me they needed more information, which I wasn't aware of because I received no call whatsoever( This could have sped up the process by weeks). I spoke to multiple people and every time I spoke to them it was a different story. I am so disgusted by the way this place runs their business. They will not cover the UTI and other medication because she has had one UTI before and won't cover the diarrhea meds because the food she was on was giving her a bit of constipation, so this was ruled as a gastrointestinal issue that was pre existing.. SHE DOES NOT HAVE A CHRONIC UTI ISSUE. IT WAS ONLY BECAUSE OF THE MEDICATION SHE WAS ON!!! I gave this place the benefit of the doubt despite the HUNDREDS of bad reviews on them and I was of course, led to disappointment. I will/would never recommend this place to anyone EVER! Please save your money and DO NOT GET INSURANCE THROUGH HERE. THERE ARE MANY MANY MANY MANY LOOPHOLES!!!