The adjusters worked tirelessly to overturn a pre existing condition that was not really a condition at all. They reviewed all the vet’s info and letters and agreed that Hannah’s problem was not ever a medical or behavioral problem. Then they overturned the pre existing on her record. The adjusters were fair and worked hard, with kindness and good cheer. I recommend this company to all pet parents. I feel secure in the knowledge that if there is ever is a claim to be made, it will be handled with the same care. Awesome representatives and adjusters.