My 6 year old Frenchie started having severe pain. I knew nothing about what it could be. We spent 3 trips to ER and one to my actual vets office. As it turned out, it was his neck and needed to see a specialist. I was so distraught, I called Trupanion to talk about my coverages for him. The person on the other end was so helpful and caring. Really put my mind at ease. I have been a Trupanion customer for 8 years now and have relied on them for many claims with my other Frenchie. I couldn’t do it without their coverages.