I cannot say enough good things about Embrace. I originally purchased pet insurance through Embrace when I got my Labradoodle Max as a puppy with plans to cancel it after he was a year old and had all his shots/neutering. However, when Max was a puppy I found out that he has severe allergies that have resulted in frequent vet trips and medications, so I decided to keep his pet insurance through Embrace. He eventually was placed on immunotherapy treatment shots weekly & Cytopoint shots monthly - both of which are not cheap! Embrace has covered every single one of his claims since day 1 - and I have never once had to argue with them about reimbursement or have them deny a claim. The claim process is so simple and can be done on their website, via email, mail or fax, and after you submit a claim.. Voila! You get a reimbursement check in the mail! They have even covered emergency hospital trips that were after hours. Customer service is awesome as well! I literally recommend Embrace to every pet owner I meet!