I've done a lot of research on different companies that offer insurance and getting pet insurance has been the best decision ever. Its saved us emotional and pocketbook trauma while in a scary time with our cat. For Figo, filing claims is easy and payout is quick. The customer service overall is very nice as well.
My issue, and overall rating, with Figo was because of the way the claim was handled when we lost our cat to cancer. Upon filing my final claim for her cremation, they refused the claim. Even when I showed them it clearly states it is covered.... Apparently cremation is the disposal of 'trash' and not covered - which added insult to injury here, especially when they were so great up until then.