The insurance is comprehensive, and much more complete than other carriers we have used.
The agents are, without exception, friendly and very helpful.
Beyond that, we have sadly lost 2 older cats to illness over the last 2 months. Not only was the staff kind and supportive when I called to cancel the policies, but I received follow up "how are you doing" phone calls. Each time, the staff member clearly had the time -- and interest --- to ask a few questions about our pets --- what were they like, particular quirks, etc --- as well as what seemed to be a genuine offer to be a support if need be.