Won’t answer emails or phone.

Out of 10

I’ve tried to get ahold of them through the app, email, and phone. No one has gotten back to me, and their phone number just hangs up when you try to call them.
They keep emailing me asking for my pet’s medical history which I’ve given them multiple times. Yet the claim doesn’t get updated, and I keep getting the same email.
This has been going on for over a month.

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Claim Amount

Yorkshire Terrier

Age of Pet
1 - 8

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Posted: 09/10/2019


Unfortunately, we cannot find your account in our system with any degree of certainty using the limited information in your review. We would really like to provide you with more context as to the issue regarding your pet’s medical records and claim. Without being able to review your account, we do not want to speculate in our response. If you’re willing, please reach out to the administrator of this site, giving them permission to provide us with your email address. We can then have one of our Customer Liaison Managers reach out to you in regards to this issue.

The Healthy Paws Team