Hartville Pet Insurance has been an excellent service, from claim-filing, to speed of reimbursements, to customer service overall. Hartville has made filing a claim easy, accessible, and stress-free. Hartville also provides claim reimbursements very quickly and the option for direct deposit definitely speeds up the process and makes it convenient. I was shocked to have received a call from a Hartville associate to check up on how my pet, Oliver, is doing and very-much appreciate the great and personalized service. I would absolutely recommend Hartville to other pet owners.