Worst Company Ever.

Out of 10

Can never get through to anyone, wait over 10 minutes on hold, to be transferred for another 10 minutes. Slow claim service, slow customer service, canceling and going through another company, they quickly answered the phone to set a policy up though.. ironically

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Claim Amount


Age of Pet
Under a year

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Posted: 09/25/2019

Hi Cody, I apologize for the wait you experienced when reaching out to our call centre. This is not indicative of the level of customer service we take pride in providing to our members. With respect to our claims turnaround times once a claim is uploaded along with any medical history, a completed claim form and paid invoices they are processed in 5 to 7 days. We wish you and your kitten well.
Carolyn, Top Dog of Business Solutions, Pethealth