Worse claim processing

Out of 10

This is the worst pet insurance company I ever have I have to wait 30 days for my claim. I call the customer service they said always still processing to check the medical record my question is why they so lazy??? Do you see insurance always on time take my payment but for the claim payment is take forever. really not recomendate this insurance to the pets’a owner trust me don’t waste your money or your time with this insurance. Really bad customer service and really bad pet insurance

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Claim Amount

Mixed Breed

Age of Pet
Under a year

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Posted: 08/27/2019

Hi Yobby, first time accident and illness claims may take 25-30 business days to process as we may need to request medical records. Once the medical history of your pet has been established, claims typically process within 7-10 business days. If you would like us to review your claim and provide an update, please message us your full name, policy number or email on file. Additionally, claims are processed in the order in which they were received. Have a good day.