My puppy was diagnosed with a serious condition that required a pricey surgery. Filing the claim was incredibly straight forward. Response times were remarkedly fast. I think the best part of my experience was my interactions with various customer service agents. I had placed calls on multiple occasions. Every agent that I spoke to was genuinely very pleasant and helpful. I spent almost no time on hold. I honeslty considered calling them back just to give them words of praise, as I have had a much different experience in the past dealing with other insurers! I would highly recommend a policy trough FIGO!