Terrible customer service, Terrible Claim process

1
Out of 10

Terrible customer service. I purchased insurance in February , in August I had to take the dog to the doctor and this insurance company is not processing a claim . This insurance company is a scam. Please be aware!!!
The dog got sick on Saturday and I took him to the nearest vet hospital that was open. Insurance send a request for the dog medical records to the doctor that doesn't have it. I spoke on the phone for hours and was told that I can't submit medical records by myself.
This company is just taking money from the people. When I asked for the full premium refund since they are not paying the claim they refused to refund my money. Unbelievable !!!

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Injury/illness
Claim Amount
Breed

Belgian Shepherd Malinois

Age of Pet
1 - 8

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Posted: 08/09/2019
By:  

Hello, the claim is not done processing. A decision or approval or denial has not been made. Please review the claim process once your claim is done processing. Have a good day.