Terrible customer service, Terrible Claim process

Out of 10

Terrible customer service. I purchased insurance in February , in August I had to take the dog to the doctor and this insurance company is not processing a claim . This insurance company is a scam. Please be aware!!!
The dog got sick on Saturday and I took him to the nearest vet hospital that was open. Insurance send a request for the dog medical records to the doctor that doesn't have it. I spoke on the phone for hours and was told that I can't submit medical records by myself.
This company is just taking money from the people. When I asked for the full premium refund since they are not paying the claim they refused to refund my money. Unbelievable !!!

Did you find this review helpful?
Claim Amount

Belgian Shepherd Malinois

Age of Pet
1 - 8

Leave a comment

Enter the characters shown in the image.
Posted: 08/09/2019

Hello, the claim is not done processing. A decision or approval or denial has not been made. Please review the claim process once your claim is done processing. Have a good day.