Customer service is one of the best that I have ever dealt with. Sophie is on the Major Medical Plan and I pay $789.00 a year. This policy has been great this year because she has been sick a lot but most years I loose money on this policy. I realize this is the reason you have insurance but I feel the 100.00 you pay for additional test: blood,X-rays and EKG should pay more as well as the flea control and heart worm prevention. In most cases you pay the same for your wellness plus plan as you do for your wellness max plan. I feel the wellness max should pay more than the plus plan.