Speed up claim processing time

8
Out of 10
Recommended

Great insurance. It offer wellness coverage for doctors appointments and grooming however the only downside to this insurance company is the amount of time they take to process a claim. I understand it taking 2 weeks to process a claim regarding a procedure but a reimbursement on grooming shouldn’t take 2-3 weeks to process. Other than that, customer service is exceptional.

Did you find this review helpful?
Injury/illness
Claim Amount
Breed

Mixed Breed

Age of Pet
Over 8 years

Leave a comment

Image CAPTCHA
Enter the characters shown in the image.
Posted: 07/12/2019
By:  

Hi Quantasha,

Thank you for the review! We are working very hard on speeding up our claims process time, we recently had some system upgrades that actually backfired a bit and slowed the claim process down. We expect to be back up to our normal processing time very soon!

Darcy
Contact Center Manager