We were supposed to get a 30-free trial. I went to their website and registered within the first couple days after adopting. I received a confirmation email about the microchip that I mistook to be a confirmation on the policy but, somehow, their website never recorded my existence. By the time I realized (at the vet), it was already past the 7-day window to register. Although they were willing to waive that 7-day requirement, the infection that the vet discovered then became a pre-existing condition, so nothing is covered. I felt a really "tough luck on you" kind of attitude instead of accepting responsibility for their website and taking care of me.