Not Happy

Out of 10

I have switched to PetsBest 6 month ago. My dog was insured since she was 2 years old. Previous company was fine but they are going to raise monthly premium and decided to change company. Unfortunately my dog having allergies and took to veterinary and spent around $500 for 2 visit. I did filed claim on time and got $0. They absolutely horrible company. They simply doesn't want to pay. I shouldn't change the company. I am regretting now.

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Claim Amount

Shih Tzu

Age of Pet
1 - 8

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Posted: 06/24/2019

Hi shanker, claims are processed using your veterinarian's medical records. The medical records indicate the allergies originated well before the policy. Pre-existing conditions are not covered by any insurance. If you disagree with the claim decision determined by your vet's records, you may file an appeal with supporting documents.