Horrible service that is only interested in separating your from your money. I had a cat get out and lost over a year ago and I reported her lost. at that time I and I was charged by this company for her for the year she was gone. I had set up auto pay and I thought it had stopped paying, but this company kept taking my money. When I noticed it last week and talked to the company they denied ever getting notice that I had told them she was lost and if I could prove that I had notified them I would get a refund. I found my report of that I proved I filed it over a year ago and now they won't refund my money. As a disabled person who has had to rely on honesty and good customer service and more importantly as a former manufacturing Quality/Regulatory Manager and engineer I am appalled at the way this company operates and would highly suggest any potential customers who read this to NOT use this company because they are thieves who steal your money.