It took 3 MONTHS to get my claim paid.

Out of 10

It took 3 months to get my claim paid. I am canceling this insurance.

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1 - 8

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Posted: 06/24/2019

Hello, we are sorry to hear of your dissatisfaction with our claims process and appreciate your feedback. Some claims tend to be complex and in order to accurately process your claim and ensure you are receiving the most reimbursement, we may request medical records from veterinarians your pet has visited, past or present. Unfortunately, the time it takes a vet clinic to supply us these records can translate into more claims processing time for our policyholders—please keep in mind, however, Pets Best tries to make our claims process as simple as possible by not requiring our customers to obtain these records themselves.