1 Out of 10 It took 3 months to get my claim paid. I am canceling this insurance. Did you find this review helpful?YesNo Injury/illness Claim Amount Breed Rottweiler Age of Pet 1 - 8 Leave a comment Your name Email Comment From time to time, we would like to send you the latest news and updates from Pet Insurance Review and exclusive offers from our partners. So that we can send you information and offers which are tailored to you and your pet, please let us know which type of pet(s) you have: Please sign me up for the Pet Insurance Review newsletter which features the latest news, updates and pet care tips. Please send me special offers from our partners, including natural pet food coupons, pet healthcare discounts and more. Your pet Cat Dog Equine Other And the State you live in AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMicronesiaMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPalauPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirgin IslandsVirginiaWashingtonWest VirginiaWisconsinWyoming What code is in the image? Enter the characters shown in the image. Submit comment Posted: 06/24/2019 By:   Hello, we are sorry to hear of your dissatisfaction with our claims process and appreciate your feedback. Some claims tend to be complex and in order to accurately process your claim and ensure you are receiving the most reimbursement, we may request medical records from veterinarians your pet has visited, past or present. Unfortunately, the time it takes a vet clinic to supply us these records can translate into more claims processing time for our policyholders—please keep in mind, however, Pets Best tries to make our claims process as simple as possible by not requiring our customers to obtain these records themselves.