Took too many follow up calls and submissions of info by myself and clinic to get claim finalized.

Out of 10

It took too many follow ups and resubmitting of information to get this claim finalized and paid. Due to the size of the claim and another claim which has still not been paid this has caused me financial stress. Over all the years as a Trupanion customer I have never had an issue. It may be due to the size of the claim but still I felt compelled to let you know this one instance did no meet my expectations.

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Claim Amount

German Shepherd

Age of Pet
Over 8 years

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