Terrible Customer Service

1
Out of 10

PETPLAN is denying a claim for a skin condition as a preexisting condition
My dog is 10 months old has only been to vet for shots and her spay
This is so ridiculous
I had HEALTHY PAWS with my last dog I should have gone back to them they are more expensive but worth it
Will cancel PETPLAN as soon as this claim is resolved

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Injury/illness
Claim Amount
Breed

Golden Retriever

Age of Pet
Under a year

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Posted: 07/02/2019
By: Cathy Obando

What were the comments of the veterinarian who treated your pup in the medical records you submitted them? My concern with this company is they could "relate" any symptoms of your pet to whatever the problem is even though the symptoms could apply to anything. It's in the fine print.