Recently I engaged with the live chat and was connected to 2 amazing customer service representatives. Their names were Jake (May 10th) and Georgia (May 15th)! I have a bad habit of asking never ending questions (which I think was worse than normal because I'm an anxious new pet parent). Both of them were passionate and eager to help, no matter how many questions- big or small- i threw at them. I can't thank them enough for helping put all my worries at ease and going above and beyond to calm my anxiety and get me any and all information I needed. Thank you again Jake and Georgia, I hope you both have a great day!