I have had Figo coverage for one year. The customer service is excellent. If you have questions they are eager to help and explain well. They are always pleasant and helpful. I love how I can access all my pats info online and track appt's and vaccinations. I had to file a claim and things went smoothly. I was afraid that having a claim would greatly raise my cost, but it did not, and when I requested a change in coverage they granted it. I recommend this company to all my friends and consider it a necessity with the high cost of vet bills. I wish they covered a bit more preventative things lime teeth cleanings which are pretty expensive, even a percentage would be nice. Especially since dirty teeth can cause other health issues. Overall I am happy with the price I pay, as I am on disability I would love a $100 deductible rather $200, but my monthly premium is affordable.