I just joined Petplan today. I read so many reviews and did my pros and cons list to compare the top 2 pet insurance providers. It was a close fight but in the end, Petplan came out on top. I am crossing my fingers that I never have to file a claim and if I do, I sure hope I can prove the bad reviews wrong! Jenny was excellent when we were online chatting before I got the plan. She answered all my questions and helped me understand the fine print. I expect the same level of service when I do file a claim!