Stay Away from Pets Plus Us

Out of 10

This was a waste of three years of premiums. Difficult to get through on the phone lines, evasive responses to deal with claims, refusals to pay out anything on claims, and then slapping 'temporary exclusion conditions' on the file. They want you to produce all kinds of paperwork, but they won't provide you with their own. I'm going back to my last insurer Trupanion who was easy to deal with and honest about their coverage and in communicating with customers. On top of that Pets Plus Us tries to use scare tactics to keep you from cancelling and going to another provider. Wish I had known about Pet Insurance Review before switching three years ago. Stay away from Pets Plus Us.

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Claim Amount

Mixed Breed

Age of Pet
Under a year

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Posted: 05/24/2019

Thank you for your comments and the opportunity to clarify the coverage available under an Accident and Illness policy. Accident and Illness insurance policies do not include coverage for routine wellness treatment as is the case with your policy and others. You would have been advised of your dog’s pre-existing condition when you received the insurance summary of coverage along with your terms and conditions which advise how you can have an exclusion review completed. You are so very fortunate that your dog is healthy and has not had any illnesses or accidents that have needed to be covered by your policy. Should you require any further clarity please reach out to one of our knowledgeable advocates at 1-800-364-8422.