Rude Customer Service

Out of 10

I recently adopted a dog thru a local pet rescue. The dog was already microchipped, so I just needed to transfer the registration info to me and my contact info. The paperwork I was given stated that 24PetWatch had a *free* registration option if I chose to use just the online portal option. The person on the phone proceeded to tell me my options to buy a plan and would not let me ask questions. When I finally got a word in to say that right now I was only interested in getting the free registration set up she hung up on me.
Wow, I'm guessing my pet's well being is NOT your number one priority.

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Mixed Breed

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Posted: 05/24/2019

Hello Carrie, we are sorry to hear of your poor experience. Please contact me directly with your call details and we will look into the matter further and resolve to your satisfaction.