Over a month, and claim is still "IN PROCESS"

Out of 10

Submitted a claim for my dog on March 14 for an operation to have bladder stones surgically removed. Policy confirms this procedure is covered, and It is now April 15, 30 days later, and they have confirmed all the information and required documentation to process the claim has been received - Yet the claim is still "IN PROCESS" after 1 MONTH!!!. Funny they advertise claim resolution between 5-10 business days - My calls and emails have gone unanswered. Terrible customer service. DO NOT BUY ANYTHING FROM THIS COMPANY.

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Claim Amount


Age of Pet
Over 8 years

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Posted: 05/24/2019

Hello Paul, We understand that you have received clarity that all submitted claims have been processed are there are not outstanding claims from one of our Advocates both by phone and email.  We hope that this has provided you with the clarity needed.  Thanks and Paws Up!