I have used other insurance companies in the past and they ended up letting me down when I needed them the most...the end of my dog's life. I switched to ASPCA with my new puppy and had a claim within a year. She had terrible allergies, an ear infection and also sagging of the neck, which is still undiagnosed. ASPCA informed me I could take her to a specialist and she would be covered. They paid me quickly and I am so happy I made the switch!