For the first time, I downloaded the Pet's Best app and filed my claim on my iPhone. All I had to do was take pictures of my invoices from my cat's veterinarian. The claim was approved and paid in just about 3-4 days. The claim approved amount will be direct deposited into my bank account. It was easy and fast. I was highly pleased at the amount that I was reimbursed. I am very pleased with Pet's Best Insurance.