Not 30 days of free trial-very misleading-no communication on rejected claim.

1
Out of 10

Thought we had pet insurance based on AKC registration website information. Had a claim for ER Vet the day after registering for the trial offer. Waited two weeks with no call or emails on claim status. Finally went online to do Live Chat (is not active). Called and waited for a representative for almost 7 minutes to find out we were not covered for the claim. They have a declaration of a 5 day waiting period and our claim was on day 2.

They should advertise 25 days of pet insurance, not 30. This was an ER visit for eating raw chicken wings, I was not signing up because we had a sick dog and were working the system.

This makes AKC look bad in my opinion. Very misleading.

Did you find this review helpful?
Injury/illness
Claim Amount
$500 - $1000
Breed

Labrador Retriever

Age of Pet
Over 8 years

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Posted: 03/05/2019

Dear Jim,
This claim was processed incorrectly and as soon as it was brought to our attention it was reopened for review. The claim has now been reprocessed as an eligible claim and EOB and reimbursement has been mailed. Thank you for your feedback!

Best,
AKC Pet Insurance